Thank you for shopping at hgetmtaovip. We are dedicated to providing you with high-quality products and excellent customer service. If you’re not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility:

To be eligible for a refund or return, please ensure that your item meets the following criteria:

  1. The item must be in its original condition, unworn, and unused.
  2. It must be returned within 30 days from the date of delivery.
  3. The item must be accompanied by the original receipt or proof of purchase.

Returns Process:

  1. Contact our Customer Support: Before returning an item, please contact our customer support team to initiate the returns process. You can reach us through support@hgetmtaovip.com.
  2. Package the Item: Pack the item securely in its original packaging to prevent damage during transit. Include the original receipt or proof of purchase.
  3. Return Shipment: Ship the package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure safe delivery. You will be responsible for the shipping costs associated with the return.

Refund Process:

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If your return is approved, we will initiate a refund to your original payment method. Please allow 30 business days for the refund to be processed and reflected in your account.

Exchanges:

If you wish to exchange an item for a different size or color, please follow the same returns process as outlined above. Once we receive and inspect the returned item, we will ship the replacement item to you.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item, and we will cover the return shipping costs. Upon inspection, if the item is deemed damaged or defective, we will issue a full refund or send a replacement, based on your preference.

Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact our customer support team. We’re here to assist you and ensure your shopping experience with hgetmtaovip is a positive one.

Thank you for choosing hgetmtaovip for your shopping needs.